> ## Documentation Index
> Fetch the complete documentation index at: https://docs.weeziq.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

<u>The</u> Analytics page gives you deep insights into how your chatbot is performing. Unlike the Dashboard (which provides a high-level overview), Analytics lets you drill down into specific dimensions of chatbot activity.

<Info>
  Click **Analytics** in the sidebar to access the full analytics suite. Data is organized into tabs, each focusing on a different dimension of performance.
</Info>

<Frame>
  <img src="https://mintcdn.com/weeziq/oIFKBj-8w_I7V6Pe/images/Chat-Analytics-WeezIQ-03-14-2026_02_11_AM.avif?fit=max&auto=format&n=oIFKBj-8w_I7V6Pe&q=85&s=1b10a82f54962a344e974ceef046cc1a" alt="Chat Analytics Weez IQ 03 14 2026 02 11 AM" width="1920" height="869" data-path="images/Chat-Analytics-WeezIQ-03-14-2026_02_11_AM.avif" />
</Frame>

## Analytics Tabs

<Tabs>
  <Tab title="Chats">
    The **Chats** tab shows you the volume and trends of conversations over time.

    * **Conversation Volume:** See how many chats are taking place daily, weekly, or monthly.
    * **Time Range Filtering:** Narrow the data to a specific period using the date filter.
    * **Domain Filtering:** If you have multiple domains, filter to see analytics for a specific chatbot.

    This view is ideal for understanding peak usage times and measuring the impact of campaigns or content changes.
  </Tab>

  <Tab title="Confidence">
    The **Confidence** tab tracks how confident the AI is in the answers it provides.

    * **Confidence Scores:** Every AI response is assigned a confidence score (a percentage indicating how well the AI matched the question to relevant Knowledge Base content).
    * **Low Confidence Alerts:** Conversations where the AI scored below a certain threshold represent opportunities to improve your Knowledge Base.

    <Tip>
      This tab is one of the most powerful tools for continuously improving your chatbot's quality. Low confidence scores point directly to gaps in your training data.
    </Tip>
  </Tab>

  <Tab title="Topics">
    The **Topics** tab automatically categorizes conversations by subject matter.

    * **Topic Breakdown:** See which topics your users are asking about most frequently.
    * **Trending Questions:** Identify new or emerging topics so you can proactively update your Knowledge Base.

    This is especially useful for prioritizing which content to add or update.
  </Tab>

  <Tab title="Shopify">
    Available when a Shopify integration is connected:

    * **Product Recommendations:** See which products the chatbot recommends most often.
    * **Product Events:** Track user interactions with products (views, clicks, add-to-cart events) that happen directly inside the chat widget.
  </Tab>

  <Tab title="WooCommerce">
    Available when a WooCommerce integration is connected:

    * **Product Interactions:** Monitor which WooCommerce products are being discussed in chat.
    * **Order Inquiries:** Track how often users ask about order statuses.
    * **Coupon Activity:** Track distribution and usage of chatbot-enabled coupons.
  </Tab>
</Tabs>

## Satisfaction Ratings

Across all analytics views, satisfaction data from user ratings (thumbs up/thumbs down) is factored in. You can cross-reference satisfaction scores with specific topics or time periods to identify where the chatbot excels and where it needs improvement.